TERMS OF SERVICE

Before we start a project together, here is some important information about our design process, project timelines, and your responsibilities. If you are serious about working with us, please take the time to go over and understand these important points. This will help ensure that the project goes smoothly for both parties and is completed in a timely manner.

1) CONSULTATION:
After you have gotten in touch with us or submitted a project inquiry form, we will set up a phone or Skype call, or in-person meeting (depending on your location) to discuss what you are looking for and how we can help.
2) BOOKING A PROJECT:
Once we have talked about your design needs, we’ll send you a custom quote for the work you would like done, and our project contract. If you are happy with our pricing and proposal, the signed contract and a 50% deposit is due to secure your project’s spot in our queue.
3) YOUR HOMEWORK (FOR WEBSITE PROJECTS):
Now its time for you to do a little work! We supply you with your very own Website Planning Workbook, so that we have a clear idea of what you are looking for in your website, and all of the written content and visual components we need to build it are in one place. For website work, we will also need you to choose and purchase your domain and hosting from the provider of your choice, and provide us with log in information. Ask us for recommendations on hosting companies. If you need help doing this we will gladly assist for a small fee. (see: “add-ons” on our price sheet)
We cannot start the job until we have this information from you, so this is an important part of the process that can affect the timeline of your project. If you fail to provide this information before the agreed upon start date, your project may lose its spot in our project queue and/or you could be billed a late fee.
4) DESIGN TIME:
Here is the exciting part; with all of the design inspiration, plans and content in hand, we will start to CREATE! If you have contracted us for branding services, we will start by developing your logo and brand first, and when that is approved by you, the client, we move on to any marketing material, print design, or website design work that has been contracted. See Timeline below for estimated design times.

5) REVISIONS + ADDITIONS:
For each service that is contracted, you will receive the indicated amount of versions or mockups for your review and approval, and indicated amount of edits after final design submission. (ex: for a logo you will receive three variations to choose from, and once the chosen design is developed to completion, you are allowed two revisions. We want to make sure our clients are always 100% satisfied with the final designs, so you are allowed to make as many revisions as you would like, but you will be charged the hourly design rate ($65/hour) for edits and revisions that go beyond the contracted amount.
The same goes for any additions to a project that go beyond the contracted project scope. (ex: adding more pages or functions to your website, or requesting assistance with setting up your domain or email addresses.)
6) WRAPPING UP:
When you are fully satisfied with your new design project, you will receive all final deliverables by way of a convenient Dropbox link for you to download from. This includes log in information. At this time your project balance is due, and you will receive a final invoice.
TIMELINE:
Each project varies depending on the amount of work contracted and complexity of the project. For smaller projects like a single logo or print design, the average timeline is 1- 2 weeks. The average timeline for our larger packages can run 2- 4 months, depending mostly on the client’s response timeliness, and submission of website content. If you have a deadline for your project just let us know and we will do our best to meet it as long as it is within reason. Remember, project start dates are set depending on our availability with your deadline in mind as well.
It is also important to remember that if you fail to supply necessary content in a timely manner (written, photography or otherwise) you are delaying the project, and you may incur late fees on your final invoice.